Terms of Service and Refund Policy

These terms apply when you take the Pressure Snapshot or buy the Leadership Design Map, the Team Observer Map, the Map and Team Observer bundle, or the self-paced course. The Leadership Intensive, Advisory Retainer, Leadership Team Package and speaking engagements are covered by their own signed agreements.

1. What you're buying

Product	Price	What's included
Pressure Snapshot	Free	A 7-question assessment and your Leader Dependency Index
Leadership Design Map	$750	The 80-question assessment, a written summary report (about two weeks after you finish) and one 60-minute consult with Chelsea Brouse
Team Observer Map	At checkout	One anonymous round for your team (up to 15 people), with the results included in your report and consult
Map and Team Observer bundle	At checkout	Both of the above
Self-paced course	At checkout	12 months’ access to the course content and one Map retake at day 90. Available only to clients who have completed the Leadership Design Map.

Prices are in U.S. dollars and may change. The price you pay is the price shown at checkout.

2. Not therapy, and no guaranteed results

Our assessments and services are leadership and business consulting. They are not therapy, counseling, psychological evaluation or medical advice, and they don't diagnose any condition.

We commit to an accurate assessment, an honest report and our full effort in your consult. Results in your business depend on the work you do, so we don't guarantee any specific outcome, financial result or business valuation.

3. Your assessment link

Your assessment link is personal to you. Please don't share it. Answer honestly and on your own: the report is only as useful as the answers behind it. Scores are produced only when every rated question is answered.

4. Consults

Consults are 60 minutes, by Google Meet or in person at our Coeur d'Alene office, and can be booked no sooner than 14 days after you finish the Map, to allow time for your report. You can reschedule once with at least 24 hours' notice. A consult missed without notice is forfeited.

5. Refund policy

Leadership Design MapFull refund if you haven’t started the assessment. Once you’ve answered the first question, no refund, because report and consult time is set aside for you.

Team Observer MapFull refund if invitations haven’t been sent to your team. Once they go out, no refund.

BundleFull refund if you haven’t started the Map. If you’ve started the Map but team invitations haven’t gone out, we refund the difference between the bundle price and the Leadership Design Map price.

Self-paced courseFull refund within 14 days of purchase if you’ve completed less than 20% of the modules. After that, no refund.

Pressure SnapshotFree

To request a refund, email hello@chelseacolleen.co. Approved refunds go back to your original payment method within 10 business days. When a refund is issued, access to the purchased assessment or course ends. Purchases aren't credited toward the Leadership Intensive or other services.

6. Course access

Course access lasts 12 months from purchase and is for your personal use. Don't share your login or redistribute course materials.

7. Our content

The assessments, reports, course, frameworks and names (including the Pressure Snapshot, Leadership Design Map, Leader Dependency Index and the Valexea methodology) belong to Chelsea Colleen Co., LLC. You may use your own report and course materials for your own leadership and business. You may not copy, resell or teach them.

8. Your information

Our Privacy Policy explains what we collect and who sees it. In short: your individual results are seen only by you and Chelsea Brouse, and team responses are anonymous.

9. Limitation of liability

To the extent the law allows, our total liability for any claim related to a purchase is limited to the amount you paid for it. We aren't liable for indirect or consequential losses, including lost profits.

10. Governing law

These terms are governed by the laws of the State of Idaho. Disputes will be handled in the courts of Kootenai County, Idaho.

11. Changes

We may update these terms. The version in effect when you purchased applies to that purchase.

12. Contact

hello@chelseacolleen.co
1250 N. Ironwood Dr., Ste. 241, Coeur d'Alene, ID 83814

Terms of Serviceand Refund Policy